Room Attendant

Reports to: Housekeeping Manager / Deputy Housekeeping Manager

• Main Tasks
  To ensure high standards of cleanliness are carried out in allocated hotel bedrooms and public areas instructed by the Housekeeping Manager.
• Service bedrooms / public areas to the required standard, using cleaning materials and equipment as instructed by the supervisory team.
• To adhere to and maintain a high standard of personal appearance and cleanliness.
• Ensure all ‘special cleaning’ duties are carried out in the correct manner and within the designated time scale.
• To report any damaged/missing items or maintenance faults to the Duty Housekeeper.
• To ensure workplace surroundings areas are maintained to high standards of cleanliness at all times.
• Ensure trolleys are kept clean, tidy and stocked to the appropriate levels at all times and rubbish is disposed of at the end of each shift in the correct manner.
• Remove any lost property items left in bedrooms / public areas following correct producers and passed to Duty Housekeeper at the end of each shift – valuables must be reported immediately.
• Ensure correct use of cleaning materials, guest’s supplies and equipment to ensure minimum wastage of stocks, therefore, assisting the department in achieving budget targets.
• To adhere to all company Health and Safety regulations, policies and procedures.
• To communicate effectively with colleagues and work as part of a team ensuring you project a professional image at all times.
• To attend regular departmental meetings and training sessions where required.
• To provide a high standard of customer service, by ensuring every customer is treated in a friendly and helpful manner and that all customer enquiries are dealt with in a positive way.
• To ensure that cash and security procedures are adhered to.
• To communicate effectively with your manager or supervisor of any operational issues.
• To carry out any other duties and responsibilities as defined by your manager based on the changing needs of the business.

Email your CV to: [email protected]

 Receptionist

The Role

We are looking to recruit a highly motivated Receptionist to join our Front Office team and act as an ambassador for the BLVD brand. The ideal candidate should have strong communication skills and an ability to adapt to change. A minimum of 1-year previous experience in a customer-facing or similar role with the ability to use a hotel booking system is preferred although not essential.

Successful candidates will be responsible for assisting in the day-to-day running of the hotel’s reception, providing memorable and customised service with a friendly smile.

The position will be working 5 days out of 7, including weekends and bank holidays.

Main Duties

• Welcome and register hotel guests leaving a lasting impression of warmth and care.
• Establish credit or method of payment in line with company policy.
• Check guests out, explaining their bill.
• Handling face-to-face and over the phone enquiries relating to room reservations and restaurant bookings.
• Responding to guests’ requests, assessing needs and exceeding guests’ expectations.
• Establish and develop personal contact with guests adding personal recommendations to create unforgettable memories.
• Ensure the reception area is immaculately presented at all times.
• Be presentable in line with company grooming standards.
• Provide clear and effective communication to guests and employees.
• Comply with hotel policies relating to cash handling, security and emergency procedures.

What We Offer
Comprehensive on-job training
Exclusive benefits on the Pleasure Beach

Our customers have come to expect a warm welcome from us. So, if you have the drive to enhance the memorable experience we create here for our guests this is a great opportunity for you.

 Duty Manager

We are looking to recruit a highly motivated Front Office Duty/Reception Manager to join our Front Office team and act as an ambassador for the BLVD brand. The ideal candidate should have strong communication skills and an ability to adapt to change. A minimum of 1-year previous experience in a customer-facing and supervisory or higher position with the ability to use a hotel booking system is preferred.   Ideal candidates should have previous hotel experience.

Successful candidates will be responsible for managing and assisting in the day-to-day running of the hotel’s reception, providing memorable and customised service with a friendly smile.

The position will be working 5 days out of 7, including weekends and bank holidays.

Main Duties

• DM is placed at Front Office working early and late shifts with the ability to cover nights as necessary.
• Welcome and register hotel guests leaving a lasting impression of warmth and care, meet and greet conference/group organisers and VIP.
• To oversee the day-to-day operation of the Reception while maintaining standards of excellence throughout the whole operation.   Be present in areas that are under pressure (Restaurant during Breakfast/Dinner, Event/Conferences).
• To be fully conversant with the hotel’s facilities, services, special promotions and able to operate the hotel’s Opera PMS, Simphony system, EPOS & Restaurant Diary, DMS and CRM.
• Respond to guest queries/complaints immediately and ensure they are dealt with to the satisfaction of the customer ensuring that any complaints are investigated in full.
• To deliver excellence in customer service, maximising profits and exploiting opportunities for business growth.
• To have and maintain a general knowledge and understanding of the financial standing of the hotel.
• Ensure the reception area is immaculately presented at all times.
• Be presentable in line with company grooming standards.
• Provide clear and effective communication to guests and employees.
• Write and read handover logs and incident reports.
• Comply with hotel policies relating to cash handling, security and emergency procedures including fire alert, accident, and security alerts.
• Carry out inspection tours of the hotel and grounds.

What We Offer
Comprehensive on-job training
Exclusive benefits on the Pleasure Beach

Our customers have come to expect a warm welcome from us. So, if you have the drive to enhance the memorable experience we create here for our guests this is a great opportunity for you.

 Waiter/Waitress

Brief Job Description

• Provide a warm welcome to guests, building rapport and generally taking care of their needs to create a memorable experience.
• Lead by example to meet and exceed the already high standards of customer care when serving.
• Maintain an up to date knowledge of the menu and confidently converse with customers.
• Upselling at every given opportunity.
• Ability to deal with customer issues calmly and in a professional timely manner.
• Setting and clearing tables.
• Ensuring cleanliness of work areas.
• Taking orders for, preparing and delivering room service orders.
• Support the team with beverage preparation and waiting tables.
• Support with other duties such as cash handling when required.